Security, Privacy and Governance

At Simana, we are committed to the security and privacy of your data.

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Simana is trusted by 1000’s of organisations in over 10 countries

Keeping your data secure, always

Customers, like you, from around the globe entrust us with their data. We are committed to keeping your data secure.

We work with global leaders in cloud computing, and implement industry leading measures protect the confidentiality, integrity and availability of your data at all times.

Privacy is more than just a policy

Our privacy program is not about long documents and fancy words, nor is it for mere legal compliance. It’s about genuinely caring about your privacy and doing right by you and your data.

Our privacy measures are based on the most comprehensive and advanced data protection regulations in the world, with the EU GDPR serving as our “north star” for doing privacy the right way.

Supporting your Information Governance

Simana is hosted on secure web-based infrastructure providing customers not just the peace of mind that their data is secure but also the controls to themselves decide how they wish to use the system and control their data.

Transparent policies and resources

Ready to learn more? Our Trust Centre has all the resources you need to understand Simana’s data privacy, security, and legal.

Transparent policies and resources

Ready to learn more? Our Trust Centre has all the resources you need to understand Simana’s data privacy, security, and legal.
Privacy
Privacy
Understand our privacy policy and associated information
security
Security
Learn about the measures we take to keep your data safe
Legal
Legal
Access all Simana terms of use and legal documentation

Frequently Asked Questions

Is Simana secure?

Yes! As well as our own security features and processes, our infrastructure is backed by Amazon Web Services' (AWS) policies and procedures. AWS are widely accepted as world leaders in cloud computing and are compliant with major industry standards, including ISO 27001.

Read more about our security here.

How do I access Simana?

It’s easy! Simana is a web-based platform which is accessed through your web browser. It can be accessed at any time, and through any device, so long as you have a web-browser and Internet connection! Optimal performance is delivered through Google Chrome, although other browsers are supported.

Please see a list of supported browsers here.

Will Simana be available?

Yes! Our goal is to ensure continuous availability of the Simana platform. We have measures in place to ensure the solution remains constantly available, and aim to achieve 99.9% availability. Our team are on duty 24 hours a day and are backed up by AWS' datacentre team dedicated to maintaining constant service availability.

What procedures and protocols are in place to protect user’s personal data?

All personal data in Simana are managed in accordance with the rigorous regulations set out in the GDPR. You can read more about how we protect personal information here, and within our GDPR Compliance Statement.

Does Simana encrypt data?

Yes! All user interactions with the Simana platform (e.g. logins, browsing pages, api calls etc) are protected with top end in-transit encryption. They are encrypted in-transit with either TLS or SSL with RSA 2,048 bit keys or better. Simana leverages several technologies to ensure stored data is encrypted at rest. Physical and virtualised hard drives used by Simana product server instances as well as storage solutions like AWS Elastic File System use AES-256 encryption.

Where is the data stored?

Simana is a fully cloud-based service. Our service is hosted on Amazon Web Services infrastructure in London, UK, across multiple Availability Zones. This data center employ leading physical and environmental security measures, resulting in highly resilient infrastructure.

More information about its security practices is available at: AWS security page

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